Just Joomla

FAQ's

FAQ's

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How do I join JustJoomla.com?

When you enter the downloads area, purchase area or support center - you'll see the login/registration links in the top right corner of the content area.

Creating an account at JustJoomla.com is simple. Just click on the "Register" link in the top right corner of the page, fill in the fields, and click the button to submit your details. You'll then receive a verification email which contains a link. Click that link to verify your membership account, and you'll then be able to log into your account.

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What types of membership accounts do you have at JustJoomla.com?

We have 2 types - free membership and paid subscription access. Regular membership at JustJoomla.com is free - and that'll give you access to our free downloads. If you'd like access to our premium downloads and support services - that access works on a paid subscription basis.

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How much does a paid membership subscription cost?

The cost of paid subscription membership will vary depending on the length of a subscription plan, the type of features a particular extension has, and whether you've purchased a multi-extension support bundle - so prices will vary.

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What am I buying?

You're not purchasing a product - you're paying a subscription for access to a range of downloads and support services.

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Which plan is best for me?

That will depend on your circumstances. If you plan on building a couple of sites - then the M-3 package may be the most suitable for you. If you don't have this type of workload - then the M-1 may be more suitable for your needs and budget.

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What happens when my subscription ends?

You won't be able to access the Support Center to receive support, and you won't be able to access the downloads any more.

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When my subscription ends, will the software keep working?

Sure it will.  The status of your subscription plays no role in whether or not the software works. We don't put anything into our software which would affect its ongoing operation when your subscription ended.

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Do I have to keep paying the subscription on a recurring basis?

No - you don't have to keep paying a recurring subscription. You might just pay once and never need us again - or you might swing by once a year for a subscription to access the latest downloads and support. The choice is yours.

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What currency do you sell in?

All of our sales and quotes for custom work are handled in US dollars.

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How do I purchase a subscription?

  • Decide which extension you want.
  • Click on the "Purchase" link in the top menu.
  • Log into your account if you're existing member - or create one first.  Remember to verify your account when you receive the validation email.
  • Choose the subscription plan which suits your budget and needs (if the particular extension requires a subscription).
  • Pay via PayPal.
  • Download and install the extension and any addons.
  • Visit the helpdesk ticketing system if you run into any problems.

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What if I can't pay via PayPal?

Contact us for alternative payment instructions, as we've got a backup payment processor which will enable you to pay via credit card or bank wire transfer.

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What is your refund policy?

We cannot offer you refunds, as you are purchasing a site subscription to access a range of downloads and services - not a physical product that can be returned. Please contact us if you have any additional questions prior to purchase, as all purchases are final.

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What license is your software released under?

We release our software under the Creative Commons GNU GPL license - so you have all the same freedoms that you get with Joomla.  You're free to use it on multiple sites, it's full source code, and you're free to modify it to meet your needs.

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Is your software source code encrypted or obfuscated in any way?

No.  As we release our software under the Creative Commons GNU GPL license - we do not use any encryption or obfuscation of the code.  It's all fully-accessible source code.

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Does your software connect to an external licensing server in order to work?

No.  We don't put anything into our software that would make it reliant on another site.

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Where do I download the software after purchasing a subscription?

Click on the downloads link in the top menu, and log into your account.  Once you're logged into your account - you'll be able to access downloads which require a subscription.

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I forgot to download something, and my subscription has expired. Can you give me access?

No. Downloading all packages while a subscription is active is the individual's own responsibility.  The nature of a subscription site is once that subscription expires - there is no further access to the products or services provided by that site.

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What sort of things does the support service cover?

Support services cover issues related to our software - ie. installation problems, configuration problems, troubleshooting error messages, and answering how-to-use questions not covered by the documentation.

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I need support with a problem - how do I get it?

First have a read of the user guide for the software you're having the problem with - and see if the solution has already been documented there.  If you still have a problem - it's time to visit the helpdesk.  Click on the Support link in the top menu, log into your account, and then visit the helpdesk ticketing system.

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I've spent days trying to figure out a problem - and I'm just so totally pissed!!!

"More fool you".  Support services are here for a reason - and that reason is to solve the problems for you.  If you can't find a solution to a problem after consulting the user guide and checking that you've got all of the configuration settings dealt with - then the next thing you should have done is submit a support ticket.  No customer should still be trying to solve a problem after an hour.  So, if you choose to punish yourself for days - don't come bitchin' to us about it.  If you have worked yourself up into a fit of rage or anger because you failed to heed our advice - get your temper in check - and then submit a support ticket about the problem.  We don't need to hear about how pissed you are and we're not here to be the target of your abuse - because as stated - you've done this to yourself.

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I've found a bug with the software - what should I do?

Log into your account at JustJoomla.com and submit a support ticket to tell us about it. Include details such as what part of the site the problem happens, what you're doing at the time it happens, and a clear description of what happens.  Be sure to also tell us about any error messages you receive - and remember to include the text of the error message.  We'll then troubleshoot the problem and find a solution. If it's a problem with your site setup - we'll advise you on how to setup the site correctly. If it's a bug - we'll produce a bugfix and release an upgrade.

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I'm getting a clash between your software and another template/extension

Log into your account at JustJoomla.com, submit a support ticket and tell us about the problem. We'll take a look at what's going on - however we make no promises that we'll find a solution, and it may take a couple of weeks. Sometimes we can suggest a way around the problem, and sometimes we can alter our code to provide an alternative to avoid the problem - but sometimes we can't do anything about it without help from the other extension developer to track down the source of the problem. Sadly - we're yet to come across another extension developer willing to collaborate on a cross-component clash - but we do remain hopeful :-)  Over the 7 or so years that we've been developing our EZ* range of software - there has only been one cross-component clash that we havn't been able to solve, so we do at least put in an effort compared to many who won't have anything to do with cross-component clashes.

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Everyone else has a forum for support - why don't you?

Community forums don't suit out model of support.  We provide our clients with on-site and on-server support if the problem warrants it, and we prefer to have a single point of accountability when it comes to the delivery of support.  We also believe our clients are entitled to discuss their problems and receive their support in private.  You don't get any of this with a forum.

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I need help with a bunch of custom alterations to the software. Can you help with that?

If you need help with custom modifications - please contact us about having this done on a project basis.  Custom modifications are about alterations to the code rather than using the software as is - therefore it's not something covered by the scope of support services.

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