Troubleshooting

Troubleshooting

Google Maps don't display on the frontend

Occasionally you may come across a problem with Google Maps not being displayed on the frontend of your site.  If this happens - the following list of things to check for should help you to solve the problem:-

  • Open up the EZ* configuration area and make sure all settings associated with Google Mapping have been configured.  This includes the "List Layouts" tab, "Page Layout" tab, and "Shared Options" tab.
  • Make sure that any decimal coordinates are only decimal numbers.  Do not include a degree sign after the decimal coordinate.
  • Check that you've got some listings created, that the listings have a decimal latitude and decimal longitude defined (if required - eg. EZ Realty property listings and seller profiles require this), and that you've enabled the "display address" setting for the listing.
  • Go into the Joomla Plugin Manager - which is accessed via the Joomla admin area "Extensions" -> "Plugin Manager" link.  If you've installed and published the Google Analytics plugin - disable it - and then check to see if the map is operating.  The Google Analytics plugin is known to break display of the mapping output.
  • If you don't have the Google Analytics plugin installed - look for other 3PD plugins that you may have installed - and disable them.  Then test to see if the map is being displayed.
  • Make sure you're using the latest version of EZ* - as there was a bug with special characters affecting mapping output in the 6.6.0 version of EZ Realty.  That bug was fixed in a subsequent version - hence the importance of keeping up-to-date with your installation.
  • If you're using a Joomla template built on the JV Framework - go into the Joomla plugins manager and find the JV Framework - Performance Optimizing plugin.  Disable it.  Next - FTP into the components/com_ezrealty/views/ezrealty/tmpl directory and open up the default_map.php file to check what the code looks like.  Is it a single line of code?  If so - close the file as you'll need to replace it with a new one from the download package.  Open up the EZ Realty download package, and unzip the ezrealty_xxxx_upgrade_install.zip package.  Go into the directory, and follow the components/com_ezrealty/views/ezrealty/tmpl directory and that's where you'll find the original default_map.php file.  That file has to be uploaded to your live site directory to overwrite the default_map.php file which you checked earlier.  Once you've done that - refresh the browser to check that the map is now working.  This step will also work for EZ Autos and EZ Portal - except substitute the string ezrealty with ezautos or ezportal.

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